ForMyDesk.com Shipping Policy (Revised 10/9/2018)
ForMyDesk.com offers FREE GROUND SHIPPING on FedEx orders of $49 or more that can ship Standard FedEx Ground. For anything under $49, there is a flat rate of $9.99.
Items that are EXCLUDED from Standard FedEx Ground include (but may not be limited to) heavy items or oversized items. This would include most furniture items.
Items that do not meet the "Free Ground Shipping" offer will be marked "ADDITIONAL SHIPPING CHARGES APPLY".
There is a $85.00 surcharge for residential delivery for all freight orders.
Freight items ship dock-to-dock for FREE to addresses in NC, SC, GA & TN.
Freight items ship for $65.00 each in AL, AR, FL, KY, LA, MI, MS, OK, TX, VA
Freight Items ship for $103 each in all remaining states.
We DO NOT ship freight items to Alaska or Hawaii or any US territory.
After submitting your order, you will receive an email confirmation from ForMyDesk.com detailing your shipment with a tracking number shipped by FedEx or an alternative carrier. (Not available for orders with a non-valid email address or freight orders)
Order Processing, Shipping Method & Delivery Times
The shipping method and estimated delivery time are located on each product page. For FedEx items, standard delivery is just 1-3 business days. For freight items, delivery is 2-4 business days. Products may be delivered in separate shipments from multiple warehouses, which may affect delivery time. Estimated delivery times are considered standard delivery times and are not guaranteed.
Standard Items
Standard items are considered office supplies, business products or any item that is labeled with the standard shipping icon. These items ship FREE via FedEx Ground on orders $49 or more. We may substitute USPS, UPS or local courier for FedEx items at our discretion. Pulling from our warehouses across the country, we typically see delivery in just 1-3 business days. However, since we do try to ship your order as complete as possible, please expect the standard 3 to 10 business days for all shipments. If you need something sooner, please contact customer service prior to placing your order for an expedited quote.
Freight Items
Freight items are considered furniture, over-sized items (i.e. chair mats, dry erase boards & file cabinets), heavy weight items or any item that is labeled with the freight shipping icon.
Common carrier/freight delivery is considered "dock-to-dock." This does not include inside delivery or lift gate service. So if you do not have a loading dock and/or require inside delivery, additional charges will apply. Please contact us prior to placing your order so we can make arrangements if you are not able to help unload or need assistance bringing items into the threshold of your commercial building. To avoid any unexpected charges, please let us know if you need inside delivery or tailgate service before placing your order. If at the time of delivery you request inside delivery or use tailgate service that was not paid for on your order prior to shipment, we will charge your credit card for any additional charge from the freight carrier.
Per freight company policy, residential or limited access freight deliveries will have an additional charge set by the carrier. Freight companies consider the following as examples of residential or limited access:
- Private Residences
- Apartments
- Churches
- Schools
- Military Bases
- Other locations listed by the freight company
If you are ordering an item that ships to one of these locations, please contact customer service prior to placing your order so we can let you know of the additional charges before. If you place an order to a residential or limited access location without contacting us prior, we will reach out to you with that additional charge. In this case, your order may be delayed outside the estimated delivery date while we wait for your approval.
The additional charges for residential or limited access are:
Residential: $85
Limited Access: $85
Liftgate Service: $85
Inside Delivery: Please contact customer service for quote
These charges may be in addition to our standard shipping charge during checkout.
More Freight Delivery Details:
- Live tracking numbers are not available for freight deliveries. Sorry about that. No worries though, as mentioned above, you should see your order in just 2-4 business days.
- Freight deliveries cannot be scheduled or requested for specific times.
- Someone must be at the shipping location to sign for all freight deliveries. At the time of delivery, please check, double check and triple check for damage.
How To Inspect Your Order For Damage
Once your order has arrived, immediately inspect the package for potential damage that may have occurred during shipping. Carefully inspect the packaging and the contents of the package. It is normal for the box to show some wear; however, if additional damage occurred:
- Accept the package, but make a note of the damage on the shipping receipt, sign and date it. The delivery person should also sign the slip and leave a copy for your records. Contact Customer Service immediately at (844) 469-3375 during normal business hours. Please have your order number available when you call.
- If there is extensive damage to the package, refuse the order and contact Customer Service immediately at (844) 469-3375 during normal business hours. Please have your order number available when you call.
All damage must be reported to us within 36 hours of delivery date.
International & PO Boxes
At this time, ForMyDesk.com only ships to the 48 contiguous United States. Shipping to Hawaii, Alaska, US Territories, Canada and international destinations is unavailable. We are also unable to ship to P.O. Boxes or APO/FPO addresses.
Order Cancellations
We make every effort to process & ship your order as quickly as possible; therefore orders may not be canceled once submitted. If an order already shipped and is no longer wanted, the customer may refuse the order or accept and fill out our return form (excludes Non-Returnable Items). For either method, the customer is responsible for any freight, holding or restocking fees of the carrier and warehouse.
Order Refusal
If the shipment is refused, the order will be returned to our warehouse and the customer will be responsible for all freight, holding or restocking fees of the carrier and warehouse.
Business Days
Business days are defined as Monday through Friday, except major holidays. Any order placed over a weekend will be processed on the next business day. Orders are shipped pending credit approval, order acceptance and product availability.
Shipment Tracking
If you have registered as a customer with us, simply log in and view your order history. If you checked out as a guest give us a call (844) 4MY-DESK or email at [email protected].
Missing, Lost or Stolen Deliveries
Deliveries from FedEx, USPS or UPS and local couriers may be signed for or left at/in a secure location at your shipping address. If the tracking is showing delivered but you haven't received it, before reaching out to us, please make sure you do the following:
If there is a delivery confirmation signature/name:
- Confirm delivery with the person who signed for it.
If there was a delivery confirmation location:
- Check, double check & triple check the area in which the delivery confirmation provides.
- Ask around other suites/departments/neighbors in case they received it or were holding it on your behalf.
If you have done all of those things and it is still within 36 hours of delivery contact us ASAP. We will file a claim on your behalf. The claim includes the shipping company tracing the package and reaching out to you. This process can take up to 10 business days. While the claim is in review, we are unable to send out replacement order or credit you back. Sorry about that. The moment it is closed, however, we will be able to send out another order or credit you back.
If you need the order ASAP, a new order would need to be placed.
All Other Official Shipping Policies:
- Free Shipping offer is available only for products that can be shipped via FedEx Ground, UPS Ground, or USPS Standard.
- Cut off time on most next day delivery orders is 3:00 pm E.S.T. Please contact Customer service via chat or at [email protected] to arrange next day delivery.
- Live tracking is not available for freight deliveries
- All orders are subject to approval by our credit card/PayPal verification department. We prefer to ship your order to the address to which the credit card was issued. Credit card fraud is a major issue so we are doing all we can to protect you and ourselves. If you need us to ship to any other address than your billing address you will need you to call the bank that issued you the credit card or PayPal and add a shipping address to your account. They will gladly do it for you. We will notify you by phone or email should your order be delayed.
- On oversize and volume orders, you will be notified prior to shipment of any additional shipping costs and have the option to change delivery methods or cancel the order.
- Delivery dates are based on in-stock availability of an item in a warehouse nearest your location. You will be notified of out of stock items. The product availability may possibly effect delivery time.
- Next Day Air is available upon special request. Expect 1 to 2 business days dependent on weight. Extra shipping fees will apply. You must contact Customer Support for this delivery method.
- All order shortages or damage must be reported to us within 36 hours after receiving your order.
Return policy.
We truly appreciate your business and are glad you chose ForMyDesk.com for your purchase. Our main goal is to make you happy and we work hard to provide outstanding customer service before you purchase. However, we do realize that there may be a time when a return becomes necessary. Please review the terms and conditions below to help avoid unnecessary returns and ensure that any exchanges or returns are processed in an orderly fashion.
ForMyDesk.com will gladly accept returns for most unopened, unused products in resalable and reusable condition within 14 days of your order.
Exceptions to this policy include, but are not limited to the following products:
Non-returnable items.
• Food/beverages
• Electronics (camcorders, televisions, etc.)
• Assembled or installed furniture
• Custom or special orders (including large order quantity, specially priced quoted orders or custom produced items)
• Medicines (such as aspirin)
• Dated materials (such as calendars & planners)
All original packaging must be included to qualify for a refund. This includes the box, packing materials, instruction manuals or anything that was included from the factory. These items must be in good, saleable condition. Also:
Shortages must be reported within 36 hours of purchase date.
Merchandise with concealed damage must be reported within 48 hours of package acceptance, no exceptions.
Warranty claims on defective merchandise outside of our return parameters should be handled directly with the manufacturer of the item.
Time-sensitive materials such as calendars, tax forms, and other dated goods are subject to a 14-day return limit.
Please note that returns must be received to the ForMyDesk.com warehouse within 14 days of the date the Return Authorization has been issued. If the return is received after 14 days, you may not receive credit. A Return Authorization number is required for all returns. If an item/order is returned to our warehouse without an RMA number, you may not receive credit. To obtain an RMA number please follow the ForMyDesk.com Return Procedures:
Yes, I have an account.
- Log into your account.
- On the left side of your screen, click ‘Order History’.
- Within the list of your previous orders, click the order number that includes the item(s) you would like to return.
- Hop down to ‘Select item(s) to return’ section.
No, I don't have an account; I checked out as a guest.
Select item(s) to return.
- With all the items from your order displayed, check the box to the left of each item you would like to return.
- Once all desired items are checked, click the ‘Return Items’ button, located beneath the order details.
Final steps!
- To the left of each item being returned, enter the quantity that you will be returning.
- Select a reason for returning the items from the drop-down menu.
- Update any necessary information in the return shipping fields (name, email address or phone number).
- Verify everything is as you want it to be then - click ‘Submit’.
Check your email.
- Returns will reply to your request within 1-2 business days (but typically within 24 hours).
- The email you receive will include an RMA number and the return address that the item(s) must be shipped back to.
Ship back to ForMyDesk.com.
- If your return was accepted; to ensure that you get proper credit for your approved return please follow these guidelines:
- Note the RMA number from your acceptance email. Please display this number clearly on the outside of the package that you are returning.
- Products must be returned in the original packaging. Carefully pack the items with original packing materials to prevent damage to products on return. You can use your original ForMyDesk.com box that your order arrived in, or any plain, sturdy, unmarked cardboard box to ship your return.
- Make sure any existing shipping labels, stickers, or other materials on the shipping box from previous shipments are removed or covered.
- You can take your package to any FedExOffice location or you can process and print your return by using FedEx Ship Manager Lite.
- With either option make sure that you attach your return label to the shipping box WITH THE PROPPER RMA NUMBER!
Refunds.
Orders that are returned due to order error, the customer did not like or other reasons out of our control will receive credit less our initial shipping cost on the item(s) returned. Shipping costs are non-refundable.
Items returned must be intact, non-damaged and resalable.
Once we have accepted your return we do our very best to refund your money as quickly as possible. After we process the return and issue you a credit how long it takes for you to see it as a credit on your statement is completely up to your credit card issuer or PayPal. Generally, it takes up to 7 days for this to occur once we issue the credit. However, your bank or Paypal can take longer. Please refer to your terms of service with your bank or Paypal for their policy on how long they can hold your refund.
Damaged or defective items.
Any claims for damaged or defective items must be reported within 36 business hours of receiving the product without exception. Be sure to check the item(s) in your order upon receiving them.
If any item in your order is damaged or defective, please contact us at (844) 4MYDESK or email us at [email protected]. We will be sure to help!
Return shipping costs.
The customer is responsible for the return shipping cost of the item(s) being sent back to the provided return shipping address. Exceptions include:
- Item(s) that arrived damaged or defective.
- We shipped you the wrong item.
Special order items.
Special order items are not returnable unless they were damaged during delivery or arrived inoperable.
If your order contains special order items, a customer service representative will contact you for confirmation before processing your order.
I want to replace the product I am returning.
If you ordered the wrong product by mistake, no worries, we can help you out. Simply return the wrong item(s) following the return process and place a new order for the correct items.